Mobitor – Support & Maintenance Policy

1. Purpose

This Support & Maintenance Policy describes how Mobitor provides user support, bug fixing, and general maintenance for the Mobitor mobile application ("the App").

2. Contact and Support Channel

For any questions, feedback, or technical issues related to the App, users can contact us at: 📧 mobitor.app@gmail.com

Messages will be reviewed within 3 business days. Support inquiries are handled in English.

3. Scope of Support

We provide assistance for:

• Technical issues such as app crashes, loading errors, or display problems.
• Questions about app functionality and updates.
• Data privacy or account-related requests.

Please note: we cannot offer individual medical, legal, or business advice through the support channel.

4. Maintenance Commitments

We aim to keep the App functional and compatible with the latest Android and iOS versions. Critical bugs or issues that prevent core functionality will be addressed within 30 days of confirmation, whenever technically feasible.

5. Updates and Changes

Mobitor may release updates that fix errors, enhance performance, or add features. Updates are provided automatically through Google Play.

6. Data Protection in Support Requests

Messages sent to our support email may include personal data (e.g., name, email address, device information). These messages are processed solely for troubleshooting purposes and are deleted within 6 months of resolution.

7. Refunds and Paid Features

If the App includes paid content or in-app purchases, refund requests must be submitted directly through the platform used for purchase.

8. Policy Updates

This policy may be updated periodically. The latest version will always be available at mobitor.app/support.